Awards 12 - 22

Achievement of Excellence Award - Business/ Organisation:

12. Accommodation
13. Food & Beverage
14. Attractions & Activities
15. Entertainment
16. Public Sector
17. Retail
18. Tourism Services
19. Support Services
20. Transport
21. Community Tourism
22. Tourism Micro Enterprises

Criteria

Leadership

The business/organisation's vision and values are shared throughout the business/organisation. Leadership aids in the creation of a work environment that delivers business excellence and drives continuous service improvement and there is clear evidence of good corporate practices and corporate citizenship.

Commitment

Demonstrates a long-standing commitment to the development of the Barbados tourism industry through continuous enhancement and improvement of core business products and services.

Strategic Focus

Undertakes formal strategic objective and goal setting processes and effectively measures progress.

Customer & Market Focus

Ensures customer and market satisfaction through impeccable service delivery. Builds effective relationships with customers and uses innovative methods to encourage customer retention and referral.

Human Resource Focus

Has established and implemented effective human resource programmes and policies in the organisation that engage employees at all levels.

Business Results

Exceeds industry-standard performance in the key business areas of finance, marketing and operations. 

* FOR THE PUBLIC SECTOR INDUSTRY CATEGORY ONLY THE FOLLOWING CRITERIA APPLIES:

Leadership

Leadership is provided to create a work environment that delivers business excellence and continuous improvement. Public Sector Reform objectives and values are communicated and practised throughout the organisation.

Strategic Focus

The organisation develops objectives and goals that are aligned to the articulated overall strategic plan for the Public Service. The organisation is adept at converting its objectives into action and effectively measuring and communicating progress.

Commitment

Demonstrates a long-standing commitment to the development of the Barbados tourism industry through continuous enhancement and improvement of core business products and services.

Customer & Market Focus

Ensures customer and market satisfaction through impeccable service delivery. Builds effective relationships with customers and uses innovative methods to encourage customer retention and referral.

Human Resource Focus

Has established and implemented effective human resource programmes and policies in the organisation that engage employees at all levels.