Award 22

Pillar of Tourism Industry Award - Business/Organisation

Criteria

Dedication to the Industry

Excels in its efforts to develop tourism in Barbados and its activities have had a major positive impact on Barbados tourism and culture.

Extraordinary Customer Service

Demonstrates outstanding efforts in customer service that continuously exceed customer expectations.

Commitment to Improving Product/Service Quality

Demonstrates commitment to improving product or service quality by establishing effective product improvement and quality management programmes.

Innovation & Creativity

Has initiated and/or supported an innovative or creative idea within the last twelve to twenty-four (12-24) months which has enhanced the efficiency and effectiveness of the Barbados tourism sector. Has set benchmarks for others to emulate in the tourism sector, through innovation, creativity, quality and uniqueness.

Business Results

Exceeds industry-standard performance in the key business areas of customer service, human resources, financial growth and operational performance.