Award of Excellence (Public Sector)

The following persons have been Nominated based on their continued dedication to the high levels of service to the Tourism Industry in Barbados

Name: Sophia Sobers

Organisation: Barbados Community College

Description:

Sophia Sobers has been with the Hospitality Institute for ten years. She manages correspondence from the various departments and handles special reports and projects. Sophia also supervises the office staff on occasion and manages all the administrative work for internship and job attachment programmes. She is always willing to assist with other functions outside her scope of work and put in extra hours. Despite being the youngest member of her department, Sophia has been entrusted with significant responsibility. She views service excellence as showing interest in customers, being tactful, and following up. She has constantly sought to widen her knowledge base by undertaking courses in areas such as Supervisory Management, Event Management and Information Technology. She also has plans to pursue an Associate Degree in Hospitality Studies.      
Name: Adrian Bynoe

Organisation: National Conservation Committee

Description:

After several youngsters drowned at Brighton Beach some years ago, Adrian decided he wanted to make a difference and save lives. He became a lifeguard 11 years ago and now works to ensure the safety of locals and visitors who use the beach. Adrian especially aims to keep the beach safe so tourists will keep coming back and he is always satisfied when people enjoy themselves and leave the seaside without injury. His job is multi-faceted, and Adrian describes himself as a medic, policeman, and public relations officer all rolled into one. He is extremely vigilant and is usually the first to spot someone in difficulty. He recalls being approached and hugged by a stranger in Bridgetown who turned out to be a repeat visitor whose daughter had gotten into difficulty at Browne’s beach. She had remembered Adrian’s quick response and kindness and wanted to once more express her appreciation. Adrian’s concept of excellent service is having a mannerly approach, giving good advice and always trying to find out how one could assist.
Name: Curtis Millar WINNER

Organisation: The Transport Board

Description:


Curtis Miller is charged with the responsibility of delivering all his passengers to their destination safely. He has worked at the Transport Board for 32 years, and has served as a driver for 26 years. This former Driver of the Year for 2006 sets very high standards for himself: he has had no accidents, is very punctual, and has a very good work ethic. Curtis drives the Transport Board shuttle from the cruise ship terminal into Bridgetown and makes it his business to treat visitors as he himself would like to be treated. He describes himself as level-headed, focused, friendly and mannerly. Given that tourism is a major money earner for Barbados, Curtis wants visitors to tell others how great the island is, and he also wants them to return.


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