The following persons have been Nominated based on their continued dedication to the high levels of service to the Tourism Industry in Barbados
|Name: Ruth Boyce
Organisation: Colombian Emeralds International
After several years as an insurance agent/underwriter, Ruth Boyce became a Sales Associate at Colombian Emeralds in 1999. She moved through the ranks, first to Senior Sales Associate, then Supervisor and now Assistant Manager, a post which she has held for four months. Ruth has a love for sales, and she gains immense pleasure from seeing a satisfied look on her customers’ faces. She always strives to provide excellent service by going beyond the call of duty so that customers return and give repeat business. Her focus is not just on getting a sale, but also on welcoming visitors to the island and assisting in creating a positive experience for them. Ruth is very motivated, and has built a strong relationship with her clients, celebrating their birthdays and anniversaries with them. She had also requested that her promotion to Assistant Manager be delayed to allow her to service her customers at Christmas time since they would have been looking for her specifically. Her commitment to making clients happy is evident when she personally delivers purchases to them after hours, or when she calls around at the other 11 stores to locate an item. This dedicated professional still has her eyes on the prize and her career goal is to become Store Manager.
|Name: Vinod Divakaran WINNER
Organisation: Diamonds International
Vinod Divakaran has worked with Diamonds International in Barbados and St. Maarten for over 6 years. He was originally an Electronic Technician, and as part of this work, he was required to repair high-end pens. From this starting point, his interest in pens grew, and at the urging of a manager who recognized his “people skills”, he entered the field of sales, specializing in high-end pens. Vinod’s strategy is to try to learn about customers, speak to them nicely, and introduce them to the product that suits them best. He is also willing to share his expertise and assist colleagues with their sales. Vinod takes great pride in his in-depth knowledge of the product he sells, and is even more pleased to be recognized for it by being given the job title “pen specialist”. He appreciates positive feedback from customers, and is constantly seeking to improve his “sales ability” through training. Vinod defines excellent service as when a customer leaves the store happy and says “thank you” to everyone. He has his sights set on continuing to develop professionally and would like to become the manager of a store in Barbados.
|Name: Natasha Rollock
Natasha was raised in England and on moving to Barbados, she worked at Harrison’s as a Display Merchandiser, before going into sales. Even though she did not initially plan on having a career in this field, she realised that she enjoyed interacting with customers. She has been working in her current position at Diamonds International for 9 years. Her objective, with regards to her job, is to build good friendships and make visitors want to come back to Barbados. Natasha sees herself as an ambassador for the island and from time to time she invites visitors to have lunch with her if they ask for lunch recommendations and it’s close to her lunch hour. She has also taken customers to Oistins. Natasha also aims to add a special touch to her customer service by calling clients on special holidays and following-up with them a few days after a purchase is made to see how the product agrees with their skin. She is always pleased when she is able to maintain and surpass her sales targets, or deal effectively with a difficult customer. Her idea of excellent service is when a customer smiles and says “thank you”, “you have been a great help”. Natasha plans to continue in sales, but is also interested in becoming a Perfume Buyer.